Refund policy

Changed your mind, or picked the wrong size? You've got 30 days and returns are free. Here's everything you need, from sending something back to how refunds work.

In short

• 30 days to return, counted from the day your order arrives.
• Returns are free through our returns portal.
• Refunds go back to your original payment method, within 14 days at the latest.

How to return

1. Register your return in the returns portal.
2. Print the label and tape it to the box.
3. Drop the parcel at a pickup point.

To be accepted, items need to be unworn, still have their tags, and come back in the original packaging. Trying things on at home is fine.

Where you can, reuse the packaging your order came in and send everything in one parcel. Returning more than one order at once? Add the other return labels to the same box. Faster for us to process, and easier on the planet.

The belt with your pants

Every pair of pants except the bibs comes with a Riley Belt, and the belt is part of the pants. Send it back together with them. Forgot the belt? Send it on and we'll hold the return until it arrives. Rather keep it? Let us know, and we'll take the belt's separate price off your refund. Either way you hear from us before we process anything.

Exchanges

Want a different size or colour? Return your item and place a new order. That's the quickest way to get what you want, and your size won't sell out while you wait.

Cancelling an order

Faster than a return, if you're quick. Log into your account and cancel your order, or email support@behindtheride.com as soon as you can. Once your order has moved to our warehouse and it's on its way, we can't stop it. You can still return it free within 30 days once it arrives.

If something's wrong

Email support@behindtheride.com and we'll make it right. When it's our mistake, we cover the cost and arrange a fix, a refund or a replacement, so you're never out of pocket. Send us:

• Faulty item: your order number, which item it is, what's wrong, and a photo or two.
• Wrong item: your order number, what you ordered, what turned up instead, and a photo of what you received.
• Damaged in transit: a photo of the parcel and the item, within 7 days of delivery.

Refunds

Once your return reaches us, we check it and confirm by email within five working days. After that we refund your original payment method, within 14 days at the latest.

Return shipping. Send your whole order back and we refund the delivery you paid. Keep part of the order and the delivery cost stays.

Your right of withdrawal

You can withdraw your order for any reason up to 30 days after delivery, which is longer than the legal term of 14 days. Register in the returns portal or email support@behindtheride.com. The official model withdrawal form is optional. You can check a product the way you would in a shop; use it more than that and we may reduce your refund for the lost value.

Warranty and disputes

Every product comes with the legal warranty, so you're entitled to one that works as it should. If we can't fix a complaint together, you can take it to the EU ODR platform at ec.europa.eu/consumers/odr.

Return address

The label from the returns portal already carries the right address. If you need it: Capelin Returns, Buytenparklaan 30, 2717 AX Zoetermeer, the Netherlands.