Shipping policy
We ship across Europe with DHL. Orders of €100 or more ship free, wherever you are. Below €100, shipping is €5.95 within the EU and €20 to countries outside the EU.
Same-day dispatch
Order before 14:00 on a working day and your order leaves our warehouse the same day. You get a track and trace as soon as it's on its way, so you know exactly when you can try things on.
One exception: for countries outside the EU other than Switzerland, Liechtenstein and Norway, DHL doesn't collect from us. We drop those parcels off ourselves, so they leave one working day later.
Shipping costs
| Where | Under €100 | €100 or more |
|---|---|---|
| EU countries | €5.95 | Free |
| European countries outside the EU | €20 | Free |
Delivery times
Counted in working days from the day your order ships.
| Country | Ships | Delivery |
|---|---|---|
| Netherlands, Belgium | Same day | 1-2 days |
| Germany, Luxembourg | Same day | 2-3 days |
| Poland, Czech Republic | Same day | 2-4 days |
| Austria, Denmark, France, Slovakia, Spain, Sweden | Same day | 3-4 days |
| Italy, Ireland, Lithuania | Same day | 3-5 days |
| Croatia, Estonia, Hungary, Latvia, Portugal, Romania, Slovenia | Same day | 4-5 days |
| Finland | Same day | 5-6 days |
| Bulgaria, Greece | Same day | 6-7 days |
| Switzerland, Liechtenstein | Same day | 4-6 days, plus customs |
| Norway | Same day | 4-7 days, plus customs |
| Other countries outside the EU | Next working day | 5-8 days, plus customs |
These are DHL's usual delivery times, not a guarantee. Remote areas and islands can take a little longer.
Outside the EU: duties and taxes
Orders to countries outside the EU, such as Switzerland and Norway, go through customs. Import VAT, import duties and any handling fees from the carrier or customs are for your account, and you pay them on delivery. We can't calculate them for you in advance, because every country has its own rules and rates.
Where we deliver
We deliver to the EU and to most European countries outside it. We don't ship to the United Kingdom. If your country is available at checkout, we deliver there.
If something goes wrong
If you're not home, the carrier leaves your package at a nearby pickup point. Did your package arrive damaged, or not at all? Email support@behindtheride.com with your order number and we'll sort it out.
